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Very competitive prices and they have the parts that are obsolete everywhere else I have looked. Even if it’s not in their catalogue a quick email and they seem to be able to source the parts I need.
Outstanding customer service! I mistakenly ordered a fuel bed for our Dimplex fire that didn’t fit and emailed for advice.
Having tried before to find the part online I wasn’t hopeful that our fire could be fixed; Alan not only identified the problem but then went the extra mile in finding a replacement part that fits perfectly at no additional cost. Cannot praise this company highly enough!!