Visit the Contact Us page.
Our customer service team will be happy to help with whatever you need.
We start processing orders as soon as they are received.
You must request any changes / cancellations as fast as possible after ordering.
All requests after the order is shipped will be denied.
Your order can be returned for a full refund after it is received.
Please navigate to the “Find Your Spare” page under the Spare Parts drop-down at the top of your screen, this will help you find the correct part number and model number you are looking for.
If you’re still unsure about the spare you need please contact us here or call 01823 412100, and we will be happy to help.
We are the same company.
Previously, we had two separate websites while we were transitioning to our new and improved website, electricspares.co.uk.
As of now, when you visit electricspares.com, you will be automatically redirected to our electricspares.co.uk website. Both website addresses will lead you to the same platform, and you can use either electricspares.com or electricspares.co.uk to access our products and services.
Shipping & Returns
Please visit the Contact Us page
Returns are accepted within 30 days. Items must be in original condition, unused, and with all packaging attached.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.
In the first instance, please contact the card-issuing bank with questions about when the credit will be posted to your account.
If after 10 days you have not received a credit for your return, then please contact us quoting your original order number.
We process orders between Monday and Friday.
Orders will be dispatched the same day if ordered before 13:00 (UK time).
Please note that we do not ship on weekends or UK Public Holidays.
All orders are handled and shipped out from our warehouse in Somerset, United Kingdom.
If you place your order before 13:00 (UK time), we will process and dispatch the same day.
Please note we do not ship on weekends or UK Public Holidays.
All orders are shipped via Royal Mail First Class, aiming to deliver the next working day including Saturdays.
Under certain circumstances we do use alternative couriers (For example with international shipping).
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package.
We will do our very best to resolve your case as soon as possible.