Privacy Policy

Last updated June 25, 2025

1. Our Commitment to Your Privacy

Electricspares Ltd (‘we’, ‘us’, ‘our’) is committed to protecting and respecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and your rights regarding your data.

We are the data controller for any personal information you provide to us. Our registered address is Stewley Gate, Stewley, Ashill, Ilminster, Somerset, TA19 9NJ, United Kingdom.

If you have any questions about your personal data, please visit our ‘Contact Us’ page.

2. The Data We Collect and Our Lawful Basis for Processing It

UK data protection law requires us to have a “lawful basis” for collecting and using your personal data. We rely on the following:

• Contractual Necessity: We need to process your data to fulfil our contract with you (i.e., to process and deliver your order).
• Legitimate Interests: We process your data for our legitimate business interests, such as providing customer service, improving our website, and protecting our business.
• Legal Obligation: We may need to process your data to comply with our legal or regulatory obligations (e.g., for tax purposes).
• Consent: Where we ask for your explicit consent, such as for future marketing newsletters.

Here is a breakdown of the data we collect and why:

What We Do	Data We Collect	Our Lawful Basis
Process Your Order	Full Name, Billing Address, Shipping Address, Email Address, Phone Number, Order Details.	Contractual Necessity
Take Payment	Payment card information (processed securely by our payment partners, not stored by us).	Contractual Necessity
Communicate With You	Email Address, Phone Number, Enquiry Details. This includes sending order confirmations, despatch notices, cart abandonment reminders, and requests for product reviews.	Legitimate Interests
Manage Your Account	Name, Email Address, Order History.	Legitimate Interests
Handle Comments & Reviews	Name/Username, Email Address, IP Address, a record of your comment/review.	Legitimate Interests
Ensure Site Security	IP Address, login attempts, and other security-related data.	Legitimate Interests

3. Who We Share Your Data With

We do not sell your personal data. However, to provide our services, we share your data with trusted third-party partners who act as data processors on our behalf. These include:

• Payment Processors: To securely process your payments, we use Stripe and PayPal. They handle your payment card details directly; we do not store this information.
• Delivery Partners: To deliver your order, we share your name, address, and contact details with our courier partners, including Royal Mail, ParcelForce, FedEx, and Evri.
• Website Operation and Communication: Our website is built on WooCommerce and uses a number of plugins and services to function correctly. This includes sharing data with:
  • Brevo: To send transactional emails (e.g., order confirmations).
  • Akismet: To protect our site from spam comments.
  • Google (via Site Kit): For website analytics to help us understand how visitors use our site. This data is aggregated and anonymised where possible.
  • Other essential service providers for functions like website hosting, security, invoice generation, customer support, and order management.

4. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purpose it was collected. Our data retention periods are as follows:

• Inactive Accounts: 3 years
• Pending Orders: 14 days
• Failed Orders: 1 month
• Cancelled Orders: 6 months
• Completed & Refunded Orders: 7 years (to comply with our legal and tax obligations).

Comments and their metadata may be retained for longer to allow us to manage our reviews and comments system effectively.

5. Marketing Communications

We do not currently operate a marketing newsletter. If we decide to do so in the future, we will only send you marketing emails if you have given us your explicit, opt-in consent.

We do send automated emails related to your transactions with us, such as order confirmations, cart abandonment reminders, and requests for product reviews. We do this based on our legitimate interest to provide a high level of customer service.

6. Cookies and How We Use Them

What Are Cookies?

A cookie is a small text file that is placed on your computer or mobile device when you visit a website. It allows the website to remember your actions and preferences (such as login details, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How We Use Cookies

We use cookies to operate our site, improve your experience, and understand how visitors interact with our services. The cookies we use can be grouped into the following categories:

Strictly Necessary Cookies

These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site and using the shopping cart. Without these cookies, services you have asked for cannot be provided. They are always active and do not require your consent. They include cookies for:

• Managing the items in your shopping cart and proceeding through checkout.
• Remembering your login details to keep you logged in to your account.
• Ensuring the security of our website and payment processes.

Functional Cookies

These cookies allow the website to remember choices you make to provide enhanced, more personal features. For example:

• Remembering your preference for displaying prices (inclusive or exclusive of VAT).
• Saving your login information for a longer period if you select “Remember Me” when you log in.
• Saving your name and email address in comment forms so you don’t have to fill in your details again.

Performance & Analytics Cookies

These cookies collect information about how you use our website, such as which pages you visit most often. We use this data to help us improve how our website works. The information is aggregated and anonymous.

• We use Google Analytics to monitor website traffic and performance. These cookies help us understand our customer base and improve the user experience.

Managing Your Cookies

When you first visit our site, we will ask for your consent to place Functional and Performance cookies on your device via a cookie consent banner. You can accept or reject these non-essential cookies. Strictly Necessary cookies will be set regardless of your choice as the site cannot function without them.

You can change your cookie preferences at any time. Most web browsers also allow you to control cookies through their settings. Please be aware that if you block all cookies (including strictly necessary ones), you may not be able to access all or parts of our site, and features like the shopping cart will not work.

7. Your Data Protection Rights

Under UK law, you have the following rights over your personal data:

• The right to be informed: To know how we are using your data (which is the purpose of this policy).
• The right of access: To request a copy of the personal data we hold about you.
• The right to rectification: To have any inaccurate personal data corrected.
• The right to erasure: To request that we delete your personal data where there is no compelling reason for us to keep it.
• The right to restrict processing: To block or suppress the processing of your data in certain circumstances.
• The right to data portability: To receive your data in a portable format.
• The right to object: To object to us processing your data, for example, for direct marketing.

To exercise any of these rights, please get in touch via our ‘Contact Us’ page.

8. Your Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s data protection regulator. You can find more information and contact them at https://ico.org.uk/.

9. Children’s Data

Our website is not intended for, and we do not knowingly collect data from, children under the age of 16.